IVR - Interactive Voice Response

Interactive voice response systems (IVRs) connect telephone users with the information they need, from anywhere at any time. An IVR system accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of routing, voice, fax, callback, or e-mail responses. IVR systems allow users to retrieve information such as bank balances, flight schedules, product details, order status, movie show times, and more. IVR systems save hundreds of millions of dollars per year and actually improve customer satisfaction when they are well-designed and well-implemented. Selecting, purchasing and deploying an IVR system is an important step for any company. Make sure you carefully compare technologies, features, pricing and other factors. You'll want to make sure you hire a qualified person who can assist in the installation and configuration of your IVR.